“Your professionalism that you had made me say ‘Well this lady seems like she’s really serious about making moves with the house.’ I had like 5, 6 other offers and I told them ‘No, I’m washing my hands, I’m not doing anything with the house. You’ll have to get with the reverse mortgage people,’ and I just left it alone. It’s been like six or seven years and nothing has happened at all. I’ve been to court appointments, talking to the reverse mortgage people, talking to lawyers, and I’ve just been wasting time… So then you got involved and said it’d take a much shorter time to get resolved and that would take a burden off me that I’ve been dealing with for the last six, seven years.”
“With my brother dying of cancer and my mother having numerous strokes which required hospitalization and working a full time job left little time to settle my mother’s financial affairs. During this very stressful period Hayya and her company provided excellent customer service to my mother and me in the sale of my mother’s house. Upon discovering my mother hadn’t paid her taxes in 4 years and contacting my dad (who was still on the deed) on this issue, Next Chapter started the process to purchase the house ‘as is’. They made the process as stress free as possible by coming to my house in VA for paperwork to be signed and providing a courier service for final sale paperwork, as my mother had limited mobility. I would highly recommend Hayya and Next Chapter Property Solutions for their professionalism and patience in dealing with stressed out clients, as I was.”
“Thanks, so much for your efforts and sincere enthusiasm in making sure my condo was sold. You continued to put forth your best efforts when I was down and out and could not think through the process for myself. I appreciate the assistance from such a great sales team. Thanks so much.”
Temple Hills, Maryland
“This was the little gift from God that dropped out of the sky for me… [It] met the needs that I wanted as far as redevelopment and returning a good, valuable asset to the community. The experience was actually great—very streamlined, I felt up-to-date. I understood the process and how things were going…I also like that the process of introducing the property all the way through to closing was seamless. [Next Chapter] is a great company…Not everyone is focused on, has another of mission beyond just brokering properties. Some people have an interest in providing something not just for themselves, but to the community as well. Not only my company, but Next Chapter does as well.”
“I was appointed by the DC Courts as the Personal Representative of an estate, something that I’m very experienced in handling. The difference in this situation was that the deceased person had a reverse mortgage that was attached to their house. None of the family members were interested in the property or paying off the mortgage. Also, what was owed was close to what the house was worth, but the house needed some repairs. In this case, I was getting involved in the short sale process for the first time and dealing with liens against the property. The challenge was finding the appropriate party to address the lien issue. An additional challenge was dealing with the mortgage company personally. Next Chapter Property Solutions contacted me and expressed interest in the property. I opted to work with the company because as the person responsible for the estate, I wanted to make sure that I took care of what needed to be done–my fiduciary responsibility.
Hayya [at Next Chapter] professionalism played a significant role in my continuing on through the process, especially as she made herself a resource throughout it all. Next Chapter provided excellent insight into the short sale process and I valued their assistance in contacting the proper parties necessary to effectuate the short sale. When I think about the entire experience, the three things that were most valuable to me were that 1) Next Chapter actually was able to complete the sale as they had agreed to; 2) they arranged settlement in a location that was convenient to me; and 3) they made the short sale process understandable. I would recommend working with Next Chapter Property Solutions because they are professionals. They will actually see the transaction through from start to finish, making sure to assist you every step of the way. I really valued their professionalism and insight.”
Arthur Lappen, Esq. (Personal Representative)